Terms and Conditions
Returns and Exchanges
If your package got damaged during shipment, save the box and merchandise and reach out to us immediately at [email protected] . We will arrange a pick up and definitely look into the damaged package and items.
If you’re unhappy with your product, please e-mail us at [email protected] within 5 days of your purchase. Our team will be able to provide you with a return authorization and our mailing information. If the product is unopened and unused, we will happily provide you with a refund. Shipping fees are non-refundable.
Only items that were purchased directly from www.bluebeauty.qa or NuTree will be accepted. For all products that were purchased through one of our authorized retailers, please contact them directly for assistance.
We’re so sorry that it’s taking so long! Sometimes banks take up to 10 business days to process your refund. If the money doesn’t show up within a week, we advise that you contact your bank.
Unfortunately, used or opened regularly priced items can be returned and refunded at the moment. If you need further assistance, please reach out to us at [email protected]. For unused items, please contact us on +974 30000380 for a refund.
From time to time we may have discount codes. We will announce them on our social media platforms. If you haven’t done so already, please sign up for our e-mails! You will be the first one to know about our new launches and promotions.
We currently accept Visa, Mastercard, Discover, American Express and our banking partner is Commerical Bank of Qatar.
Of course! You can select the desired amount and add the gift card into your shopping bag. Gift card codes will be e-mailed to the purchaser as soon as the transaction is completed.
You can redeem your gift card during the check out by entering the gift card code in the field provided.
We are so sorry! If you’re having additional issues, please e-mail us at [email protected]
We’re always on the hunt for talented and passionate people. E-mail us at [email protected]
Please contact us at [email protected] with your information and how you’d like to work with us. Or leave us a DM at any of our social media platforms and we will contact you in 24-48 hours.
We’re not able to offer phone support at the moment. Our customer service team is really great, and they will do everything that they can to get back to you as soon as they can! Please make sure you indicate what the issue is, the order number, account e-mail, pictures, or anything else you think would help us get you your response as soon as possible.