Customer Help

Shipping

Currently, we only ship to Qatar.

Of course we do! Free standard shipping is applied to all orders above QR 1,500. For all orders under QR 1,500 a standard QR 50 flat fee is applied to all of Doha and QR 75 to all other locations in Qatar.

Delivery Time

We process and ship out all orders during the week, except Fridays and public holidays. We aim to pick and pack each order within the same day after you place your order.

Once your order ships, we will send you a shipping confirmation via e-mail with your tracking included. Please note that it may take up to 24-48 hours for your tracking information to update.

If we could have it our way, your order will be on your door step immediately, but unfortunately, that’s not possible. We try as hard as possible to keep it as same day delivery but we are committed to one to three business days for your order to arrive.

We understand mistakes happen and will try to do everything that we can do to help you correct the address. Please contact us as soon as possible at [email protected] or whatsapp us on +974 30000380.

If your package got damaged during shipment, save the box and merchandise and reach out to us immediately at [email protected] . We will arrange a pick up and definitely look into the damaged package and items.

Product

We don’t discriminate! Our products are appropriate for all skin types, such as blemish prone skin, oily skin, or dry skin. You can filter our products based on your skin type and the suitable products will show on the screen. If you have any further questions, feel free to shoot us an e-mail at [email protected]

For all product related questions, please refer to the product page on the website. Each tab provides active ingredients and how to properly use. If the answer to your questions aren’t readily available, e-mail us at [email protected] or whatsapp us on +974 30000380 and we’ll be more than happy to respond!

You can purchase our products from the following channels

  1. Blue Beauty Website
  2. Nutree Holisitic Center
  3. Rafeeq
  4. Talabat
  5. OneMaroon.com

Our products are clinically developed and tested to ensure there are no complications, however, it’s always wise to consult your doctor before making any changes to your daily routine.

Yes, because our products are cosmetics they all have expiration dates. Our expiration dates are located on the bottom of each product along with the outer casing. As a general rule of thumb, products will most likely expire within 12 months of the opening date.

From time to time we may have discount codes. We will announce them on our social media platforms. If you haven’t done so already, please sign up for our e-mails! You will be the first one to know about our new launches and promotions.

We currently accept Visa, Mastercard, Discover, American Express and our banking partner is Commerical Bank of Qatar.

Of course! You can select the desired amount and add the gift card into your shopping bag. Gift card codes will be e-mailed to the purchaser as soon as the transaction is completed.

You can redeem your gift card during the check out by entering the gift card code in the field provided.

Returns

If you’re unhappy with your product, please e-mail us at [email protected] within 5 days of your purchase. Our team will be able to provide you with a return authorization and our mailing information. If the product is unopened and unused, we will happily provide you with a refund. Shipping fees are non-refundable.

Only items that were purchased directly from www.bluebeauty.qa or NuTree will be accepted. For all products that were purchased through one of our authorized retailers, please contact them directly for assistance.

We’re so sorry that it’s taking so long! Sometimes banks take up to 10 business days to process your refund. If the money doesn’t show up within a week, we advise that you contact your bank.

Unfortunately, used or opened regularly priced items can be returned and refunded at the moment. If you need further assistance, please reach out to us at [email protected]. For unused items, please contact us on +974 30000380 for a refund.

Contact us

We are so sorry! If you’re having additional issues, please e-mail us at [email protected]

We’re always on the hunt for talented and passionate people. E-mail us at [email protected]

Please contact us at [email protected] with your information and how you’d like to work with us. Or leave us a DM at any of our social media platforms and we will contact you in 24-48 hours.

We’re not able to offer phone support at the moment. Our customer service team is really great, and they will do everything that they can to get back to you as soon as they can! Please make sure you indicate what the issue is, the order number, account e-mail, pictures, or anything else you think would help us get you your response as soon as possible.